Troubleshooting POS Payment Processing Issues

Troubleshooting Common Issues

Issue 1: Transaction Fee Not Deducted from Transaction

Possible Cause: Payment method issues or system glitches.

Solution:

1. Verify Payment Method: Ensure your linked payment method is active and has sufficient funds.
2. Check Billing Statements: Review your billing statements to confirm if the fee was deducted.
3. Retry Transaction: Attempt the transaction again to see if the fee is applied.
4. Contact Support: If the issue persists, reach out to RentalTide support with transaction details for assistance.

Issue 2: Subscription Fee Not Charged

Possible Cause: Payment method not set up correctly or technical issues.

Solution:

1. Confirm Payment Details: Ensure your payment information is up-to-date in the Payment Settings section.
2. Check Subscription Status: Verify that your subscription is active in your account settings.
3. Retry Billing: Manually trigger a billing retry if available.
4. Contact Support: If the fee is still not charged, contact RentalTide support for further assistance.

Issue 3: Cannot Add a New Payment Method

Possible Cause: Browser issues, incorrect payment details, or account restrictions.

Solution:

1. Use Supported Browser: Ensure you are using a compatible and up-to-date browser.
2. Verify Payment Details: Double-check that all entered payment information is accurate and complies with required formats.
3. Clear Browser Cache: Clear your browser’s cache and cookies to resolve potential conflicts.
4. Disable Browser Extensions: Temporarily disable extensions that might interfere with the payment process.
5. Contact Support: If you continue to face issues, contact RentalTide support for assistance.

Issue 4: Stripe Integration Issues

Possible Cause: Incorrect Stripe account setup, webhook configuration errors, or API issues.

Solution:

1. Verify Stripe Account: Ensure your Stripe account is active and properly connected to RentalTide.
2. Check Webhook Configuration: Confirm that Stripe webhooks are correctly configured in RentalTide to receive real-time transaction updates.
3. Inspect API Keys: Make sure that the correct Stripe API keys are entered in RentalTide’s payment settings.
4. Monitor Stripe Status: Visit Stripe's status page to check for any ongoing outages or issues.
5. Contact Support: If integration issues persist, reach out to RentalTide support with detailed information for further assistance.

Issue 5: Payment Method Declined

Possible Cause: Insufficient funds, expired card, or bank restrictions.

Solution:

1. Check Funds: Ensure that your payment method has sufficient funds to cover the transaction or subscription fee.
2. Verify Card Details: Confirm that your card information is up-to-date and the card has not expired.
3. Contact Your Bank: Reach out to your bank to ensure there are no restrictions or holds on your account.
4. Update Payment Method: Add a new payment method through the Payment Settings section.
5. Contact Support: If the issue remains unresolved, contact RentalTide support for further assistance.

Updated on: 06/01/2026