Welcome to the Asset Tracking Page of RentalTide! This guide will help you navigate and utilize all the features available on the Asset Tracking Page, ensuring you can effectively monitor and manage your assets in real-time.
Introduction
The Asset Tracking Page provides a comprehensive view of all your assets' locations in real-time. By leveraging Spot's advanced tracking capabilities, this page allows you to monitor the movement and status of your assets seamlessly, enhancing operational efficiency and security.
Dashboard Overview
Upon accessing the Asset Tracking Page, you'll encounter the following key components:
Dashboard Header:
Title: "Asset Tracking"
Subtitle: "Asset Tracking provided by Spot."
Asset Map:
An embedded map displaying the real-time locations of all tracked assets.
Permissions Gate:
Ensures that only authorized users with the necessary permissions can access and view the Asset Tracking features.
Using the Asset Tracking Page
Efficiently monitor your assets with the intuitive features available on the Asset Tracking Page. This section covers viewing asset locations and interacting with the asset map to gain detailed insights.
Viewing Asset Locations
The Asset Map serves as the central feature of the Asset Tracking Page, providing a visual representation of all your assets' current locations.
Features:
Real-Time Tracking:
Displays up-to-the-minute locations of all assets, ensuring you have the most current information.
Interactive Map:
Utilize zooming and panning functionalities to focus on specific areas or view the broader landscape of your assets.
Asset Identification:
Each asset is marked with identifiable icons or markers, making it easy to distinguish between different assets.
Usage Tips:
Immediate Insights: Quickly assess the distribution and movement of your assets across various locations.
Geographical Context: Understand asset locations in relation to geographical landmarks or operational zones.
Interacting with the Asset Map
Enhance your monitoring capabilities by interacting directly with the Asset Map to access detailed information about each asset.
Features:
Asset Details Pop-Up:
Click on an asset marker to view a pop-up containing detailed information such as asset ID, status, last updated time, and more.
Search Functionality:
Use the search bar (if available) to locate specific assets by name or ID.
Filter Options:
Apply filters to view subsets of assets based on criteria like status, location, or category.
Map Layers:
Toggle different map layers (e.g., satellite view, terrain) to gain varied perspectives of asset locations.
Usage Tips:
Detailed Monitoring: Access comprehensive details about each asset by interacting with their respective markers.
Efficient Navigation: Utilize search and filter functionalities to quickly locate and focus on specific assets of interest.
Enhanced Visualization: Switch between different map layers to better visualize asset distribution in various contexts.
Permissions and Access Control
Access to the Asset Tracking Page is governed by a robust permissions system to ensure that only authorized users can view and interact with asset tracking features.
Key Permission:
users_access: Grants access to the Asset Tracking Page, allowing users to view and monitor asset locations.
Managing Permissions:
Role-Based Access: Permissions are typically assigned based on user roles within the organization (e.g., Admin, Manager).
Verification: The page verifies user permissions before rendering content to prevent unauthorized access.
Usage Tips:
Ensure Proper Access: Verify that your user account has the users_access permission to utilize the Asset Tracking features.
Requesting Access: If you believe you should have access but cannot view the Asset Tracking Page, contact your system administrator or support team to request the necessary permissions.
Frequently Asked Questions (FAQs)
1. How do I access the Asset Tracking Page?
Answer: Navigate to the Asset Tracking Page through the main dashboard or menu. Ensure that your user account has the users_access permission to view the page.
2. Why can't I see the Asset Tracking Page even though I have access?
Answer: If you have the users_access permission but still cannot view the Asset Tracking Page, try refreshing your browser or clearing your cache. If the issue persists, contact your system administrator or support team for assistance.
3. Can I track multiple assets simultaneously?
Answer: Yes, the Asset Tracking Map displays all your tracked assets concurrently, allowing you to monitor multiple assets in real-time.
4. How often is the asset location data updated?
Answer: Asset location data is updated in real-time. The frequency of updates depends on the tracking system's configuration and the communication intervals set by Spot's tracking devices.
5. Is it possible to export asset location data for reporting purposes?
Answer: While the current version of the Asset Tracking Page does not support data export, you can view and analyze asset locations directly on the map. For export functionalities, please submit a feature request through our Support Center.
6. What should I do if asset markers are not appearing on the map?
Answer: If asset markers are missing, ensure that the assets are correctly configured in the tracking system and that there are no network issues preventing data retrieval. If the problem persists, contact support for further assistance.
7. Can I customize the map view or markers?
Answer: Customization options such as map layers and marker styles may be available depending on your integrations configuration. Refer to the integration settings or contact support for more information on available customization features.
Troubleshooting
Issue 1: Asset Tracking Map Not Loading
Possible Cause: Network connectivity issues or server-side problems.
Solution:
Check Internet Connection: Ensure your device is connected to the internet.
Refresh the Page: Click the refresh button in your browser to reload the Asset Tracking Page.
Clear Browser Cache: Sometimes, cached data can cause loading issues. Clear your browser's cache and try accessing the page again.
Contact Support: If the map still does not load, reach out to the support team for assistance.
Issue 2: Unable to Interact with Asset Markers
Possible Cause: JavaScript errors or UI rendering issues.
Solution:
Refresh the Page: Reload the Asset Tracking Page to reset UI components.
Check Browser Compatibility: Ensure you are using a supported browser version.
Disable Browser Extensions: Some extensions might interfere with page functionality. Try disabling them and accessing the page again.
Report the Issue: If the problem persists, notify support with specific details for further assistance.
Issue 3: Asset Details Pop-Up Not Displaying
Possible Cause: Data fetching errors or UI component failures.
Solution:
Verify Asset Data: Ensure that assets are correctly registered and have associated data.
Refresh the Page: Reload the Asset Tracking Page to attempt fetching data again.
Check for Updates: Ensure that your integration is updated to the latest version.
Contact Support: If the pop-up still does not appear, report the issue to support with relevant details.
Issue 4: Cannot Select Specific Assets on the Map
Possible Cause: Permissions restrictions or map interaction bugs.
Solution:
Check Permissions: Ensure that your account has the necessary permissions to interact with asset markers.
Reload the Page: Refresh the Asset Tracking Page to reset interactions.
Try a Different Browser: Access the page using an alternative browser to determine if the issue is browser-specific.
Seek Support: If the issue continues, contact support for further troubleshooting.
Issue 5: Asset Locations Are Inaccurate
Possible Cause: Tracking device issues or data synchronization delays.
Solution:
Verify Tracking Devices: Ensure that the tracking devices on your assets are functioning correctly.
Check Data Synchronization: Confirm that there are no delays or issues in data synchronization between the tracking devices and the integration.
Refresh the Page: Reload the Asset Tracking Page to fetch the latest location data.
Report the Issue: If inaccuracies persist, contact support to investigate potential tracking device or server issues.
Issue 6: Map Performance Is Slow or Laggy
Possible Cause: High number of asset markers or insufficient system resources.
Solution:
Optimize Asset Count: Reduce the number of assets displayed simultaneously if possible.
Check System Resources: Ensure that your device has sufficient memory and processing power to handle the map rendering.
Update Browser: Use the latest version of your browser for optimal performance.
Contact Support: If performance issues continue, seek assistance from the support team for potential optimizations.